[David] Portalatin says that industry experts agree that the biggest distinguishing feature for Chick-fil-A is the customer experience. “The level of customer satisfaction is highly differentiated from many of their fast-food peers.” Chick-fil-A’s customer service is legendary, prompting rafts of … Continue reading (Wash Post) The sky is falling for fast food, but not for Chick-fil-A. Here’s why.